Common Questions

 

 A list of common questions we've received over the years.  Please contact us if you can't find the answer you're looking for.

 

Q: Why do you recommend that I send you tracings of my feet?

A:  Every foot is unique.  When we measure your tracings, we will take into account where the widest and longest points of your feet are located, as well as the over-all shape of your feet to determine which length and width will be best for you. 

 

Q: What information should I include with my tracing?

A:  Start with your name, order number, and the size shoe you typically wear.

It is also helpful when you give us additional information about your feet that may not be obvious from a tracing.  For example, the height of your instep is important information for selecting the correct width, but this information is not visible on a 2-dimensional tracing.  If you have an abnormally high instep, or very flat feet, please make note of it on your tracings.  The average shoe industry return rate is 40-50%, but thanks to our foot tracing program, our return rate is less than 5%.

 

Q: Are your shoes resole-able?

A:  Yes!  The leather uppers should last forever with minimal care.  Usually the sole is the first thing to wear on our shoes.  We encourage you to support your local cobbler if you are fortunate enough to still have one in your town.  Otherwise, you can send them to us.  For $50 + $10 return shipping (US), we will replace the worn soles, repair any loose stitching, and buff the leather.  Download repair form

 

Q: What is your return policy?

A:  At the Aurora Shoe Co. we stand behind every pair of shoes we make.  If you are not happy with your Aurora Shoes for any reason, send them back in like-new condition and we will refund your purchase price or exchange at your discretion.  If you find your shoes to have any material or workmanship defects, please send them back within 3 months of your purchase.  We'll work with you to determine whether we should repair, replace, or refund your purchase.

 

Q:  Do you want me to Place my order or send my tracings first?

A:  If you plan on sending us tracings, we prefer you to place your order online before we receive the tracings.  This allows us to begin working on your shoes the moment your tracings arrive.  Be sure to select "Submit a Tracing" for the sizing option if you are mailing your tracings.

 

Q:  Can I scan and email my foot tracings, or do I have to mail them the old fashioned way?

A:  We don't recommend scanning, but we can accommodate if you determine it to be your best option.  Accuracy is everything, so please read our blog post about the dos and don'ts of foot tracings for tips on how to get this important task right. 

 

Q:  Do you recommend using custom orthotics with your shoes?

A:  The short answer is "no", but the long answer is "it depends...".  This blog post about orthotics will explain why.

 

Q:  What is the best way to care for my shoes?

A: We invite you to check out our official Care and Repair Guide along with updated recommendations on our blog.  

 

 Q: I'm consistently a size 9 in most brands of shoes, do you recommend that I send tracings?

 A:  We always recommend sending us a tracing for your first pair of Aurora Shoes.  As a rule of thumb, we find that most women size up 1/2 size from the size they most commonly wear in other brands.  Our Men's shoes run true to size. 

 

Q: I see most photos of your shoes show customers wearing them without socks.  I want to be able to wear socks with my Middle English, does this affect sizing?

 A:  Your shoes should fit snug with bare feet when you first try them on.  After wearing them for 3-4 days, you should be able to wear a thin to medium weight sock.  The strap and buckle can adjust to keep a proper fit between socks / no socks.

 

Q: What is the most common width for your shoes?

A: Our most common width for our Middle English style shoe is "D", and our most common width for the West Indian, Chinese, and New Mexican styles is "C".

 

Q: What is the difference between Men's and Women's sizing?

A: Our men's sizes are 2 full sizes off from women's.  For example, our men's size 8.5 = women's size 10.5.  The same widths are offered for men and women.

 

Q: How thick are the the soles?

A: The Vibram soles that we use on our women's shoes are just under 1" thick in the heal, and about 1/2" in the front.  Men's sizes are slightly thicker.  

 

Q: Do you ship to my Country?

A:  We have shipped shoes to 6 continents (still waiting for that order to come in from Antarctica.)  If you don't see your country listed on the shipping drop-down menu, just contact us to ask if we can setup the shipping rates for you.     

 

Q: Will there be import taxes?

A:  Import taxes are governed by trade agreements between nations. They are dependent on specific product attributes and subject to frequent changes. Many countries at this point have free trade agreements with the United States that apply to footwear, however there are some exceptions.  We cannot guarantee you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. (this applies to all international orders)

 

Q: I live near Aurora, NY, can I come to the shop to purchase my shoes, or do I have to order online?

A: We open our shop to local customers Friday afternoons.  It's best to call ahead if you are traveling from a distance to make sure someone will be available to help. (315) 364-7892

 

Dave recommends Otter Wax saddle soap for cleaning our shoes. http://www.otterwax.com/

After cleaning them with saddle soap, then a leather conditioner or salve
will keep them soft. A beeswax based salve, like the one Ottwerwax sells,
will be naturally anti-bacterial to help fight odor.
- See more at: http://aurorashoeco.blogspot.com/p/connect.html#sthash.HxvVnnuQ.dpuf
Dave recommends Otter Wax saddle soap for cleaning our shoes. http://www.otterwax.com/

After cleaning them with saddle soap, then a leather conditioner or salve
will keep them soft. A beeswax based salve, like the one Ottwerwax sells,
will be naturally anti-bacterial to help fight odor.
- See more at: http://aurorashoeco.blogspot.com/p/connect.html#sthash.HxvVnnuQ.dpuf

Photography by Erin Little , Ginny Sheller , Katherine Huysman .

© 2017  Aurora Shoe Co. All Rights Reserved. All prices USD.